I feel compelled to write a letter regarding the excellent services we received from Premium Coach doing the process of buying our 2011 Kings AIre motorhome. In any organization, the level of services received is dictated by the management staff. From the onset of meeting Chad, he was straightforward, honest, and demonstrate the highest level of integrity while walking us thru the process of buying this motorhome. His communication skills was beyond reproach and he demonstrated exemplary Knowledge about the products in which the sells and how to communicate that information effectively to the consumer. More importantly, his warm, personal touch is filtered down to his staff. From his sale personnel, to his technician, his detail crew, and his office and management staff were all kind, warm, and presented a personal touch that made you feel a part of premium group family. Over a 30 year span We have purchased seven different motorhome from seven different dealerships, but at no time did we feel more comfortable then we did with Chad and his staff. No matter what our request was, it was always met with the genuine concern and A need to satisfy our demands. Equally important, the entire staff demonstrated a high level of integrity, and genuineness, warmth, with the added personal touch during our stay with this group. In light of the services that we received, Pat and I reserve the highest level of recommendations for Premium Coach if You are looking to buy a motor coach.
Dr. James & Pat Andrews
Once in a very great while you find someone or a company you just have to endorse to your friends. We found that to be true in dealing with Chad Stevens at Premium Coach Group. Chad is one of the most knowledgeable and professional individuals we have had the opportunity to meet. He sold our Country Coach and when it was time to move up to another coach, we sought his expertise again. Thank you Chad and Premium Coach Group for your assistance and service.
Todd & Sarah Palin
My wife and I recently purchased a used Monaco from premium coach group in Gilbert Arizona. Working with Chad and the rest of the crew they all made us feel like family.
From the time we walked in, to the time of purchase and after the sale we felt always important.
We would highly recommended Premium Coach Group, don’t waste your time with other dealers in the area. Chad will personally take the time to educate and walk you thru the the coach.
The caring and attention to detail in all the coaches they show is very reassuring that their products have gone through very close inspection.
Now that we have our dream coach, we are full timers on the road and loving it.
Many thanks again to Chad and His staff!
When we buy another coach in the future, it will be with Premium Coach Group, in Gilbert Arizona.
Thanks for doing a great job selling our 2000 Prevost Marathon H3-45. You
got us a very good price and we are grateful.
We plan on buying another Marathon or Liberty conversion, maybe 8-10 years
old, in about two years and taking our grandkids camping. You can count on
us calling you for help after the great job you did selling our bus. You
are an honest broker people can trust. Thanks.
Mike and Sharon Minster
Chad recently found a buyer for my Monaco Dynasty coach, and I could not have been more pleased regarding my entire experience with Premium Coach Group. I attempted to sell the coach myself using a large internet company; but was never successful. Chad was recommended to me, and I would like to recommend him to anyone who wants to sell their coach. Chad knows the business of premium coaches as well as anyone, and is very familiar with values. I found Chad to be honest, to follow through on every promise, and to work very hard at representing my coach. The people that work for him in detailing and photography are also outstanding at what they do. Cara in the office is very efficient and helpful, and fully explains the process. If you consign your premium coach with anyone other than Premium Coach Group you are settling for second best.
Just a note to thank you all for the very professional and personal care you showed Linda and I during the purchase of our 2014 Newmar Coach. While we do not purchase an RV everyday, I was somewhat cautious during the process. You all made the transition very easy. If and when we look for another Coach you will be first on our list to contact.
Thank you all
Jim & Linda Claney
My wife Kathryn and I recently purchased a 2008 Monaco Dynasty Yorkshire from Premium Coach Group in Gilbert (Phoenix), AZ. We have looking for a Luxury Coach for about 4 years and have seen and heard all the stories.
Chad Stevens is very professional, honest and always followed up on issues he said he would take care of.
I would recommend anyone looking for a Luxury Coach to contact Chad Stevens at Premium Coach Group in Gilbert, AZ.
I found myself in February in the market for a new to me coach. I had a Wanderlodge that I bought new in 2004. My Blue Bird had served me well and was a really magnificent piece of equipment but I thought that before I quit that I should enjoy some polished stainless and have a Prevost. I looked around online and found what I thought was just exactly what I wanted. It was advertised and owned by Premium Coach Group. I made a phone call and talked to Chad Stevens. After several calls and conversations I made the decision that I could trust him and we started talking in earnest about working out a deal. I was in Naples, Florida at our place in the Pelican Lake Motorcoach Resort and a long way from Gilbert, Arizona. After deciding that I wanted the coach, if it was as presented, we started working on the details. I really didn’t see any need to go to Arizona and see the same thing that I could see in the photos and maybe drive it around the block so I told Chad that if he would deliver it to me in Naples and if it was as presented that I would transfer the funds and the deal would be done. The plan was for me to meet the coach about fifty miles up the road and drive it from there. I figured that it would have about a 2300 mile proving run on at that time. He agreed and we had a verbal handshake. I doubt that many purchases of this magnitude are handled like this.
The coach was delivered, I drove it the last fifty miles and determined that it was as presented, and transfered the funds. In the following weeks I found several discrepancies that I’m satisfied were unknown at the time of the sale and made them known to Chad and even that there is a big X in the box (as is on the purchase of any used vehicle) that states the purchase is “as is”, Premium Coach Group agreed to cover the expense of their correction. I think that is almost unheard of in this day and time.
Needless to say, I’m very happy with my purchase and very happy with my dealings with Premium Coach Group and Chad Stevens. I would be very proud to recommend Premium Coach group to anyone shopping for a motorcoach. As far as I’m concerned they are an organization of exceptional integrity and can be trusted without question.
Now if I can just manage to keep it under the “Sure to get you a ticket speed”, all will be well.
Welcome aboard PMG.
John Carroll, Jr.
I’m happy to see Premium Coach Group here. Chad is a good man. He worked for Marathon, and knows and understands these complex machines. Moreover, I found he listens to the client to ensure he’s showing coaches that fit the buyers needs rather than pushing specific inventory. He helped broker the deal with the previous owner for my current coach and I found he always answered my calls immediately or called back within minutes, answered all my questions and made sure the coach was as described during the PDI and before we took delivery.
Kevin & Deb
Hi Chad, Bill and I want to thank you for going way beyond what we expected to make our purchase such a positive experience. We so appreciated your professionalism & extensive knowledge. Plus – You were so kind to take care of us from the moment we stepped off the plane to when we drove out in our new motorhome (not to mention all our follow-up phone calls!)
Many Thanks Again-
Jackie (& Bill) Evans